Refund policy
At capSOUL, we take great care in curating each subscription box to deliver high-quality, versatile clothing designed to meet the needs of both children and parents. Due to the nature of our subscription model and the limited availability of our products, all sales are final, and we do not accept returns or exchanges under any circumstances.
Important Details:
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Final Sale: All items included in a capSOUL box are considered final sale once your order has been processed and shipped.
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No Size or Style Exchanges: Because each box is curated in advance, we cannot offer exchanges for size, style, or preference.
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No Order Cancellations: Orders cannot be canceled, refunded, or modified once they have been submitted and processed.
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Damaged or Incorrect Items: If you receive an item that is damaged upon arrival or if your order is incorrect, you must notify our customer service team within 7 business days of delivery by emailing [your customer service email]. After review, capSOUL may, at its sole discretion, provide a replacement item.
By completing a purchase with capSOUL, you acknowledge and agree to the terms of this No Returns or Exchanges Policy.